HOOD Mobile Mechanic Company Policy & Procedures
Technician Assignments
We will assign the most qualified mechanic to your appointment based on the type of service requested and availability. Depending on the complexity of the job, multiple mechanics may be assigned to ensure efficient and accurate service. Our goal is to provide reliable, high-quality service while maintaining a smooth customer experience.
Background Checks
All our mechanics undergo rigorous background checks, skills verification, and reference checks before joining HOOD. You can rest assured that our staff operates with integrity, professionalism, and accountability.
Right to Refuse Service
We reserve the right to deny or terminate service due to safety concerns, inappropriate or uncomfortable situations, disconnected utilities, or extreme vehicle conditions, such as excessive clutter or hazardous materials.
Our mechanics have the right to leave if they feel unsafe or threatened. If service is refused due to these reasons, a cancellation fee may apply.
Appointment Preparation
To ensure your mechanic can focus on servicing your vehicle efficiently, we ask that the following be prepared before their arrival:
•Your vehicle should be parked in a safe, accessible location (e.g., driveway or clear parking spot).
•All keys or access devices should be made available prior to the start of service.
If additional preparation is required, please notify us in advance so your service fee can be adjusted accordingly.
Pets
We respect your pets; however, for efficiency and safety, we request that pets are secured and kept away from the work area while the mechanic is on-site. If pets create an unsafe or disruptive environment, the mechanic may leave, and the cancellation fee will apply.
Service Fees
All service fees are based on the estimated scope of work. If additional time or repairs are required upon inspection of the vehicle, we will contact you for approval before proceeding.
If we cannot reach you and the mechanic cannot proceed with the job, the appointment may be canceled, and a cancellation fee will apply.
We reserve the right to reevaluate and adjust rates as needed based on the time, tools, or parts required to complete the job.
Payments
Payments must be made before or on the day of service via credit card, debit card, or digital payment platforms. Cash is not accepted for security reasons.
Refund Policy
We do not offer refunds. However, we stand by our work and offer a guarantee for the services provided. If an issue arises due to a mistake made during the appointment, contact us within 24 hours, and we will rectify it at no additional charge.
Lockouts or Inaccessible Vehicles
If the mechanic cannot access your vehicle (e.g., the car is locked, or access to the location is blocked), every effort will be made to contact you. If we are unable to reach you within 20 minutes of the scheduled time, the appointment will be canceled, and a $100 lockout fee will apply.
Safety Limitations
For safety and liability reasons, our mechanics will not:
•Operate your vehicle beyond what is required for repairs (e.g., test drives).
•Work in unsafe or poorly lit conditions.
•Perform services in locations that pose a risk to the mechanic’s health or safety.
Items We Cannot Work On
Our mechanics specialize in mobile repairs and maintenance. Certain tasks, such as major transmission or engine repairs, may fall outside our scope of work. In such cases, we will refer you to a trusted service provider.
Additionally, we cannot perform services involving hazardous materials, extreme rust, or severely damaged vehicles that may pose safety concerns.
Breakage or Damage
While rare, accidents can happen. If any damage occurs to your vehicle during service, please notify us within 24 hours. We carry insurance for such occurrences and will work with you to resolve the issue.
However, HOOD is not responsible for damage caused by:
•Normal wear and tear.
•Pre-existing conditions in your vehicle.
•Aftermarket modifications or improper installations done prior to our service.
Recurring Service Discounts
Recurring service discounts will apply after your first appointment. If a recurring appointment is skipped or delayed beyond the agreed frequency, the discount may be adjusted or removed.
Rate Adjustments
Rates may be adjusted annually by up to 8% or sooner if there are significant changes in the service scope, such as:
•Changes to your vehicle’s condition or requirements.
•Adjustments to the tools, parts, or time needed to perform the job.
Customer Communication
All appointment confirmations, updates, and notifications will be sent via email, SMS, or phone. It is your responsibility to ensure we have your most up-to-date contact information.
Use of Customer Equipment
If you request that we use tools or equipment you provide, HOOD is not responsible for any damage to the tools or equipment, nor are we responsible for issues resulting from improper functionality.
Cleaning & Disposal
We strive to leave the work area clean and free of debris. If applicable, all used parts, fluids, or waste will be disposed of in compliance with local environmental regulations.
Privacy Policy
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Contact Information
For questions or concerns about this policy, please contact us:
Phone: 954 666 9163
Email: info@callhood.com
Address: 410 SE 13th Street, APT 5, Fort Lauderdale, FL 33316